Shipping Policy

Thank you for choosing Hemant Surgical Industries Ltd as your trusted provider of healthcare products, medical equipment, and surgical products. This Shipping Policy outlines the terms and conditions regarding shipping and delivery of orders placed on our website. Please review this policy carefully before making a purchase. By placing an order with us, you acknowledge and agree to the terms stated below.

Order Processing and Shipment

Order Processing Time: Orders will be processed within 1-2 business days after the receipt of payment and necessary documentation (if applicable).

Shipment: We ship orders to the address provided by the customer during the initial communication. Please ensure the accuracy of your shipping address to avoid delays or misdelivery.

Shipping Methods

Domestic Shipping:

• We offer various shipping methods for domestic orders, including ground, air, or expedited services.
• The available shipping options and associated costs will be provided during the Dispatch process.

International Shipping:

• We also offer international shipping to select countries. Please note that not all products may be available for international shipping due to regulatory restrictions.
• The available international shipping options and associated costs will be provided during the dispatch process.

Shipping Charges

Domestic Shipping:

• Shipping charges for domestic orders will be calculated based on the weight, dimensions, and destination of the order.
• The shipping charges will be clearly displayed during the dispatch process, and you will have the opportunity to review and approve the charges before finalizing your order.
• Customers can pay shipping charges at To Pay Basis or pay advance to Hemant Surgical.

International Shipping:

• For international shipments, shipping charges will be calculated based on the weight, dimensions, destination, and any applicable customs duties or taxes.
• The shipping charges, including any additional fees, will be clearly displayed during the dispatch process, and you will have the opportunity to review and approve the charges before finalizing your order.

Delivery Time

Estimated Delivery Time: The estimated delivery time will depend on the shipping method selected during the checkout process and the destination. Please note that delivery times may vary based on factors such as customs clearance, local holidays, or unforeseen circumstances.

Order Tracking: Once your order has been shipped, we will provide you with a tracking number via email or through your account on our website. You can use the tracking number to monitor the progress of your shipment and obtain real-time updates on the delivery status.

Shipping Restrictions

Regulatory Restrictions: Certain products may have shipping restrictions imposed by local laws or regulations in specific countries or regions. We reserve the right to decline shipping to such destinations. If we are unable to ship your order to a particular location due to regulatory restrictions, we will notify you and provide a refund or offer an alternative solution.

Order Changes and Cancellations

Order Changes: Changes to orders can only be made within the dispatch period after the order has been placed. Please contact our customer support team for assistance with order changes.

Order Cancellations: Order cancellations can only be made within the dispatch period after the order has been placed. Please contact our customer support team for assistance with order cancellations.

Lost or Damaged Shipments

Lost Shipments: In the rare event that your shipment is lost during transit, please contact our customer support team. We will initiate a thorough investigation with the shipping carrier and work towards resolving the issue.

Damaged Shipments: If your shipment arrives damaged, please contact our customer support team immediately. We may require photographic evidence of the damage to initiate a claim with the shipping carrier.

Customer Responsibility

Customs and Import Duties: For international shipments, customs duties, taxes, and other import charges may apply, depending on the destination country's regulations. The customer is responsible for any additional charges imposed by customs or other authorities. Please check with your local customs office for more information.

Compliance with Local Laws: It is the customer's responsibility to ensure compliance with all applicable local laws and regulations regarding the importation and use of the ordered products.

Please feel free to contact our customer support team at [email protected] or +919619484952 if you have any further questions or concerns regarding our shipping policy.

Delivery Policy

Introduction

This Delivery Policy ("Policy") outlines the terms and conditions governing the delivery of our Healthcare products, medical equipment, and surgical products by Hemant Surgical Industries Ltd to our valued customers. We are committed to providing a reliable and efficient delivery service to ensure that our customers receive their orders in a timely and secure manner.

Shipping Options

We offer various shipping options to cater to the specific needs of our customers. These options may include standard ground shipping, expedited shipping, and specialized shipping for delicate or oversized items. The available shipping options will be presented to you during the dispatch process, and you can select the most suitable option based on your requirements.

Order Processing Time

Upon receipt of your order and confirmation of payment, our team will process it within 1 week business days. This processing time allows us to prepare and pack your items with care to ensure their safe transport.

Delivery Time

The delivery time depends on several factors, including the shipping method chosen, the destination, and the availability of the ordered items. We aim to deliver your products as quickly as possible, and an estimated delivery time will be provided during the dispatch process. Please note that this estimate is subject to change based on unforeseen circumstances beyond our control.

Shipping Costs

Shipping costs are calculated based on factors such as the weight, dimensions, destination, and shipping method selected. The applicable shipping charges will be displayed during the dispatch process, allowing you to review and accept them before finalizing your order.

Tracking Information

For your convenience, we will provide you with tracking information once your order has been shipped. This will enable you to monitor the progress of your delivery and make any necessary arrangements to receive the shipment.

International Shipping

We offer international shipping services to select countries. Please be aware that customs duties, taxes, and other fees may apply when shipping internationally. These charges are the responsibility of the recipient and will be assessed by the customs authorities of the respective country. We recommend contacting your local customs office for more information on import regulations and associated costs.

Delivery Address

It is crucial to provide accurate and complete delivery information during the dispatch process. Please ensure that your shipping address, contact details, and any special delivery instructions are provided correctly. The Company cannot be held responsible for delays or delivery failures caused by incorrect or insufficient information.

Delivery Confirmation

Upon delivery, please thoroughly inspect the package for any signs of damage or tampering. If you notice any issues, please report them to our customer service team immediately. In certain cases, a signature may be required upon delivery, especially for high-value or sensitive items.

Failed Delivery Attempts

If our delivery service provider is unable to deliver your package on the first attempt, they will typically make additional delivery attempts or leave a notification for you to arrange a pickup or schedule a redelivery. It is essential to follow the instructions provided to ensure successful delivery.

Returns and Exchanges

For information regarding our returns and exchanges policy, please refer to our separate Returns Policy, which is available on our website.

Force Majeure

In the event of unforeseen circumstances or events beyond our control, such as natural disasters, strikes, or transportation disruptions, our delivery timelines may be affected. We will make every effort to communicate any such delays promptly and work towards resolving the issue.

Customer Support

If you have any questions, or concerns, or require assistance regarding the delivery of your order, our dedicated customer support team is available to help. You can reach us through the contact details provided on our website.

Policy Updates

This Policy is subject to change without prior notice. Any updates or modifications will be effective immediately upon posting the revised Policy on our website.